It’s important that as an online high school diploma program, K12 Prep Academy not only makes use of, but knows how to use, the latest technology. That’s why our tech support team is extremely fluent in our equipment and programs and is always available to assist K12 PREP families with any questions or concerns they might have. They also make use of remote tools so that should an issue arise, the team can “see” the student’s computer and accurately diagnose and correct them.
Tech support is available to both students and parents from Monday through Friday from 8am to 5pm EST via phone, e-mail, or our online support program. Any issues presented on the weekend will be responded to by the next business day.
In order to take high school classes online with K12 Prep Academy, families are expected to have access to the following technology:
- A working PC or Mac computer
- A high-speed internet connection
- A scanner or camera to capture items not created on the computer
- WindowsXP or higher operating system or Mac OS X
- A supported browser: Internet Explorer, Firefox, Safari, or Microsoft Edge
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personalized teacher service
Students have access to their own teachers who guide families through the learning process by grading courses to meet student needs and offering ongoing support and feedback.
College Counseling
Our knowledgeable counselors help ensure students are well-prepared to enter college.
K12 Prep Academy is committed to offering families the help they need to navigate the college admissions process.
High School Credit Recovery
K12 PREP’s Credit Recovery Program is an effective and proven way to help students earn high school credits in courses they did not pass the first time around.